If you have a question about your receiving, your tracking number, please be sure it has been 5-10 business days after you've ordered as that is the general processing time.
If you have a question about switching items, please provide us with an order number and message us.
Thank you for your inquiry about our service. We are also currently providing customer service by email firstname.lastname@example.org. In order to provide you more information, we would like to receive and respond you within 12 hours.
Do not hesitate to email if you have any further questions. I hope we can provide our service to you soon.